The FCC offers two ways for people to complain about billing problems, privacy concerns, and other issues with telecom carriers.
Formal complaints cost $225 to file and work a bit like court proceedings.
The FCC highlighted the lack of formal complaints about net neutrality in support of its decision to roll back the rules, but did not address the informal complaints.
In a statement, commissioner Jessica Rosenworcel, the FCC's only Democratic commissioner, called the proposed change to the informal complaint process "bonkers.".
An FCC spokesperson told WIRED that the changes were only meant to clarify existing policy.
But critics argue that the changes could have discouraged FCC staff from doing even that.
Critics of the change worried that unless the agency’s rules explicitly allow for review and action on complaints, the FCC wouldn't have the authority or obligation to do so. »