Authorities in Arkansas are investigating after a now-former 911 dispatcher scolded a frantic newspaper delivery woman for driving into floodwaters before she drowned.
Debbie Stevens spent the last moments of her life on the phone with a 911 dispatcher who did little to calm her fear.
Stevens spent the last frantic moments of her life on the phone with Reneau, who dismissed and mocked her.
Stevens was out delivering newspapers Aug. 24 when floodwaters swept away her car.
She dialed 911 to beg for help, but Reneau answered and returned that panic with mockery and contempt.
Stevens was on the phone with 911 for about 24 minutes as water filled up her car.
Reneau: "I understand that but you freaking out - doing nothing but losing your oxygen up in there so calm down.". »