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As DoorDash grew to become the biggest on-demand food delivery app in the country, it began doing something unconventional with customers’ tips: It used them mostly to subsidize its payments to delivery workers.
Even as it faced blistering criticism for the policy in February, DoorDash stuck with it.
DoorDash announced Tuesday night that it was dropping its tipping policy, which had effectively meant customers’ tips were going to DoorDash rather than the person who delivered their meal.
The decision followed another round of outrage and customer complaints about the policy after a New York Times reporter described in an article what it was like to work as a food-app deliveryman.
DoorDash’s reversal comes amid a broader debate about jobs and fair pay in the so-called gig economy, where workers have more flexibility but less stability and fewer benefits. »