DoorDash Changes Tipping Model After Uproar From Customers

Authored by nytimes.com and submitted by bobster6785
image for DoorDash Changes Tipping Model After Uproar From Customers

As DoorDash grew to become the biggest on-demand food delivery app in the country, it began doing something unconventional with customers’ tips: It used them mostly to subsidize its payments to delivery workers.

Even as it faced blistering criticism for the policy in February, DoorDash stuck with it.

No longer. DoorDash announced Tuesday night that it was dropping its tipping policy, which had effectively meant customers’ tips were going to DoorDash rather than the person who delivered their meal.

The decision followed another round of outrage and customer complaints about the policy after a New York Times reporter described in an article what it was like to work as a food-app deliveryman.

DoorDash’s reversal comes amid a broader debate about jobs and fair pay in the so-called gig economy, where workers have more flexibility but less stability and fewer benefits.

kat1010 on July 24th, 2019 at 17:13 UTC »

Lifehacker recently did an article about this which includes other services as well as doordash.

https://lifehacker.com/these-food-delivery-services-keep-their-employees-tips-1836601037

conclusion: The companies that take the tip out of the minimum guarantee:

DoorDash

Amazon Flex

Caviar

The-Last-American on July 24th, 2019 at 16:05 UTC »

This whole time my tips have been going to goddamn Doordash? It says "tip" right in the fucking box!

That's fraud. Doordash made millions of people think they were tipping the dasher, but in reality they were stealing that money and making people think they were paying the people who were actually delivering the food.

What a scummy company. My last order was Sunday, and that's the last I will ever place with this disgusting entity.

maroonmonday on July 24th, 2019 at 16:01 UTC »

While it has a happy outcome it is sad it took national news attention to make something that should be common sense a reality.