Here’s a script you’re surely familiar with if you’ve ever tried to cancel a subscription to, well, anything:.
LIVING ROOM – DAY On a couch sits CUSTOMER, alcoholic beverage in one hand, smartphone in the other pressed to her ear.
CUSTOMER SERVICE REP Sorry to hear you’ve been charged again and want to cancel.
A similar version happened when I tried to cancel my Boston Globe a few years ago when it kept being delivered to the wrong address.
Me: *tries to cancel @nytimes subscription on 27 January* NYT, just over *4 months later*: oops 🤦🏻♂️ pic.twitter.com/FOe3iFzm0n — dan hon (@hondanhon) June 2, 2018.
Among the changes: It bans companies from forcing you to, say, call a hard-to-find telephone number to cancel a subscription that you purchased online.
Of course it impacts the L.A. Times/San Diego most, but it also impacts California-based subscribers to any publication.” »