“Tori” is an artificial intelligence device, brought to Hardee’s and Carl’s Jr. in order to boost accuracy, speed, and revenue in the drive-thru ordering process.
By using “Tori” as the order taker, Munger says human employees can focus on greater needs for the restaurant.
“Things like training, things like, you know, making sure accuracy of orders, food quality, things like that.
One of “Tori’s” most efficient qualities is her ability to upsell, something noted by one of the service’s providers OpenCity.
“We actually ran our distribution center out of apple pies the first week because Tori never misses an upsell opportunity,” Munger commented.
For those concerned about AI’s taking jobs away from humans, Munger assures that won’t be the case.
If future rollouts occur, Munger says the AI will be placed in high traffic locations, likely in larger urban environments. »
