Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You’re Screwed).
Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled.
It’s hardly a secret that the coronavirus (COVID-19) crisis has brought the live-event industry to a screeching halt.
In responding to this unprecedented cluster of repayment requests, Ticketmaster has quietly changed its refund policy to cover only canceled events — not the many functions that promoters have indefinitely “postponed” or rescheduled to a date/time that some ticketholders cannot make.
Previously, Ticketmaster’s refund policy stated: “Refunds are available if your event is postponed, rescheduled, or canceled.”.
Now, however, the Live Nation company’s refund policy simply says: “Refunds are available if your event is canceled.”.
One agitated Twitter user wrote: “@Ticketmaster won’t help me out with my refund…Time to call a lawyer and @bbb_us [the Better Business Bureau].”. »