I’m not a tech or a pharmacist but I’m pretty sure they also have to verify pt info and drug interactions, verify the RX, run it through insurance, send a claim, count the meds, label it and print out paperwork, prob verify it again because HIPAA, take phone calls, help with the drive thru, fill other meds in the queue, and then service the other 5 people that just walked in who have no concept of how a pharmacy works.
They have a really tough job because of this attitude.
Edit: Thank you for my very first gold. I hope you all thank your pharmacist and team next time you see them.
Bonus points if you stand up for them against guys like this.
Pharmacy tech. It does take that long. There may not be a physical line but there are 50 or so prescriptions before yours waiting to be filled. And on top of that not only do we have to 'grab it off the shelf' but your prescription has to be typed in and the pharmacist has to verify it. And there are 50 other people waiting for THEIR prescription. So yeah. It does take 20 minutes.
Pharmacy tech here! I wish it was as simple as putting pills in a bottle!
So here is how it works. You drop your prescription off, then I scan it in. Then I have to type in your date of birth, name, rx written date, rx expiration date, drug name, drug dose, instructions, quantity, number of refills, prescriber name and address and NPI and DEA number, DAW code. Then, I have to check the shelf and choose the NDC for the drug that we have in stock. Then, I send the claim to the insurance, and hope that they don't reject it for any number of reasons(maybe they dont cover a 90ds, the medication isn't preferred on your plan, etc)
Then, once I finally get it to go through insurance, I pull the drug, verify the NDC again, count it out(twice if its a controlled substance), then send it down to the pharmacist to be checked.
Once that happens, the pharmacist has to verify that I typed in all of the above 100% correctly, or it gets sent back to the beginning and the process starts over again. And during this the pharmacist is calling doctors offices getting clarification on under/overdosed scripts for the PTs weight, notifying them about drug interactions with the drug they prescribed and one another doctor prescribed, etc.
Now rinse and repeat 400-600 times per day(most coming through escript, fax, or phone). Also, we have to ring people out, take in new scripts, deal with doctors calling in over voicemail, calling insurance and doctors offices for clarification, and deal with the never ending phone calls. Also have to deal with people calling in fake opioid scripts/trying to start fights when we won't cut them slack and fill their adderall 10 days early, putting away the drug order, checking in central fill, etc.
Then you get people that have the same attitude as the OP and yell at me and call me a shitty worker and lazy and all that stuff, and it just breaks me. I have cried in the back room 4 separate times from getting berated by patients that just don't understand. And I am a guy that never, ever cries. But when I have 2-3 people in a row or AT THE SAME TIME calling me a piece of shit, telling me that I don't care about their health(when i really, really do), and all this other stuff it just fucking breaks me.
I want out of this job so bad. It is seriously the most stressful thing I have ever done.
tinybirdblue on June 13rd, 2019 at 22:51 UTC »
I’m not a tech or a pharmacist but I’m pretty sure they also have to verify pt info and drug interactions, verify the RX, run it through insurance, send a claim, count the meds, label it and print out paperwork, prob verify it again because HIPAA, take phone calls, help with the drive thru, fill other meds in the queue, and then service the other 5 people that just walked in who have no concept of how a pharmacy works.
They have a really tough job because of this attitude.
Edit: Thank you for my very first gold. I hope you all thank your pharmacist and team next time you see them.
Bonus points if you stand up for them against guys like this.
dirTea45 on June 14th, 2019 at 00:33 UTC »
Pharmacy tech. It does take that long. There may not be a physical line but there are 50 or so prescriptions before yours waiting to be filled. And on top of that not only do we have to 'grab it off the shelf' but your prescription has to be typed in and the pharmacist has to verify it. And there are 50 other people waiting for THEIR prescription. So yeah. It does take 20 minutes.
DesoTheDegenerate on June 14th, 2019 at 01:00 UTC »
Pharmacy tech here! I wish it was as simple as putting pills in a bottle!
So here is how it works. You drop your prescription off, then I scan it in. Then I have to type in your date of birth, name, rx written date, rx expiration date, drug name, drug dose, instructions, quantity, number of refills, prescriber name and address and NPI and DEA number, DAW code. Then, I have to check the shelf and choose the NDC for the drug that we have in stock. Then, I send the claim to the insurance, and hope that they don't reject it for any number of reasons(maybe they dont cover a 90ds, the medication isn't preferred on your plan, etc)
Then, once I finally get it to go through insurance, I pull the drug, verify the NDC again, count it out(twice if its a controlled substance), then send it down to the pharmacist to be checked.
Once that happens, the pharmacist has to verify that I typed in all of the above 100% correctly, or it gets sent back to the beginning and the process starts over again. And during this the pharmacist is calling doctors offices getting clarification on under/overdosed scripts for the PTs weight, notifying them about drug interactions with the drug they prescribed and one another doctor prescribed, etc.
Now rinse and repeat 400-600 times per day(most coming through escript, fax, or phone). Also, we have to ring people out, take in new scripts, deal with doctors calling in over voicemail, calling insurance and doctors offices for clarification, and deal with the never ending phone calls. Also have to deal with people calling in fake opioid scripts/trying to start fights when we won't cut them slack and fill their adderall 10 days early, putting away the drug order, checking in central fill, etc.
Then you get people that have the same attitude as the OP and yell at me and call me a shitty worker and lazy and all that stuff, and it just breaks me. I have cried in the back room 4 separate times from getting berated by patients that just don't understand. And I am a guy that never, ever cries. But when I have 2-3 people in a row or AT THE SAME TIME calling me a piece of shit, telling me that I don't care about their health(when i really, really do), and all this other stuff it just fucking breaks me.
I want out of this job so bad. It is seriously the most stressful thing I have ever done.