Business Insider Amazon CEO Jeff Bezos.
Amazon employs a system that not only tracks warehouse workers’ productivity but also can automatically fire them for failing to meet expectations.
Amazon confirmed that it fired hundreds of people for productivity reasons in just one facility over one year’s time.
It said that the rate at which it is firing people from its warehouses has decreased.
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Amazon’s demanding culture of worker productivity has been revealed in multiple investigations. But a new report indicates that the company doesn’t just track worker productivity at its warehouses – it also has a system that can automatically fire them.
Amazon has fired more than 300 workers, citing productivity, at a single facility in Baltimore in a single year (August 2017 through September 2018), The Verge’s Colin Lecher reported. The Verge cited a letter by an Amazon attorney as part of a case with the National Labour Relations Board.
An Amazon spokesperson confirmed to Business Insider, “Approximately 300 employees turned over in Baltimore related to productivity in this timeframe. In general, the number of employee terminations have decreased over the last two years at this facility as well as across North America.”
Amazon’s system tracks a metric called “time off task,” meaning how much time workers pause or take breaks, The Verge reported. It has been previously reported that some workers feel so pressured that they don’t take bathroom breaks.
Read more: Undercover author finds Amazon warehouse workers in UK ‘peed in bottles’ over fears of being punished for taking a break
If the system determines the employee is failing to meet production targets, it can automatically issue warnings and terminate them without a supervisor’s intervention, although Amazon said that a human supervisor can override the system. The company also said it provides training to those who don’t meet their production goals.
While all employees in every job know they could be fired if they fail to meet their performance objectives, few of us are managed by an automated system tracking our every movement that has full authority to make that decision.
And, of course, people are not robots. People have highly productive days and less-productive days. The true benefit of a human workforce isn’t to use people like cogs in a production wheel, but to employ humans who are creative, can solve problems, and can learn and grow if they are given the breathing room to contribute.
Nevertheless, Amazon’s mechanisms for exacting productivity are pervasive in many areas of its operations. For instance, drivers delivering Amazon packages have reported feeling so pressured that they speed through neighbourhoods, blow by stop signs, and pee in bottles in the trucks or outside, Business Insider’s Hayley Peterson reported.
And as Amazon’s business continues to grow, the company’s need to deliver ever more packages as fast as possible isn’t going away any time soon.
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Rahdical_ on April 26th, 2019 at 03:34 UTC »
Are there Amazon apartments yet? This sounds like the start of what Samsung is to South Korea.
jshcrw on April 26th, 2019 at 01:02 UTC »
I'm a city bus driver & I'm thankful for the union.... It's helped me a lot through the years! I think of it as insurance. Yeah paying dues sucked when I 1st started, now it's better since I'm top pay. I always hear passengers I pick up that work at Amazon saying how it sucks & it's feels like working in a prison. They check you when you go in & out & can't even take your phone in. I wish they had union.
ash0123 on April 25th, 2019 at 21:18 UTC »
I worked for an Amazon warehouse twice and I try to spread the message far and wide about how terrible they treat warehouse workers.
They opened the place in an economically depressed area, paid us ever so slightly more than other local businesses, and proceeded to work us to death. The standard work week was supposed to be four days of 10 hour shifts. Not too terrible. Typically, however, it was five days of 10 hours a day or five days of 12 hours each. We had two 15 minute breaks and an unpaid 30 minute lunch, the latter of course was not counted as apart of your workday, so you were there most times you were at the warehouse for 12.5 hours. There were only three or so break rooms in the building and your walk to one of them counted against your total break time. The walk could be so long in the massive warehouse that you may only get 10 minutes or so to sit before having to be back on task.
Furthermore, everyone signs into a computer system which tracks your productivity. The standards of which were extremely high. Usually only the fittest people could maintain them. Once a week or so you would have a supervisor come by and tell you if you didn’t raise your standards you’d be fired. Finally, time spent going to the bathroom (also sometimes far away from your work station) would be considered “time off task,” which of course would count against you and could be used as fodder to fire you as well.