Uber can't keep down accusations of "vomit fraud" against its drivers

Authored by news.avclub.com and submitted by WonderboyAhoy
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We have to ask ourselves: What is the world coming to, when not even the time-honored act of horking up a bucketful of $12 cocktails in the back of a taxi can still be considered sacred? That’s the depressing takeaway from a new Vice story this afternoon, which dives deep into the latest scandal projectile-launching itself all over the grubby interiors of the ride-sharing industry: The insidious threat of “vomit fraud.”

This is originally from a Miami Herald report—because of course this is happening in Florida—which alleges that Uber drivers have been padding their bills lately by charging passengers a “cleaning fee” for their rides, then backing up their claims with pictures of vomit-covered backseats. Except, claim said passengers—irate, presumably, both at the cost (ranging from $80 to $150), and also the impugning of their resistance to chunder—the images are fakes. The Herald purportedly talked to at least one ride-share driver who confirmed the accusations, too, saying that some of their fellow drivers have “been doing it for a long time,” and noting that the practice relies on customers failing to check their bills for extra fees.

Tragically, we don’t have a clear answer to the most pressing question of this story—i.e., whether drivers are re-purposing old photos of past vom-crimes, or carrying around fake puke in order to freshly stage “the scene”—but it does sound like just one more way unregulated taxi service can bring up issues for consumers, with no recourse but to regurgitate their complaints to the parent company time and time again.

acrazymixedupworld on July 25th, 2018 at 19:51 UTC »

They should require drivers take a photo through the app instead of uploading one they took at some unconfirmed time.

ajw51138 on July 25th, 2018 at 19:03 UTC »

I had a $250 charge notification come up on my credit card app, no notification or email from Uber. When I emailed them about it they said it was a clean up fee from a 5 minute ride at 3:30pm on a Tuesday. When I told them there was no way anything could have happened in those 5 minutes (where I was going between job sites) they said there was nothing they could do about it because the driver sent a picture. The picture was just a stain on the seat of this guy's uberX (which was a complete piece of shit with stains everywhere). I told them that either this charge is coming off or I'm calling my credit card to do a charge back and never using Uber again. They took the charge off but I still never used Uber again.

Chewy12 on July 25th, 2018 at 18:53 UTC »

I feel like ride sharing drivers have gotten sketchier in the past couple of years.

Just a couple nights ago I had an Uber driver try to scam me by running the clock during a 4x surge. Went to get gas during the ride, going 15 minutes out of the way. I just stayed quiet because I knew that Uber tracks the route(that and I was a bit more concerned about getting murdered).