In the mid-1970s, a lawyer from the Akron, Ohio, firm Roetzel & Andress wrote to the Cleveland Browns football team with a complaint about paper airplanes being tossed around old Municipal Stadium.
The planes, according to lawyer Dale O. Cox, could cause injury and the stadium would be held responsible. But James N. Bailey, general counsel for the team, responded with a memorable two-sentence letter.
“Attached is a letter that we received on Nov. 19, 1974. I feel that you should be aware that some asshole is signing your name to stupid letters,” it read.
Check out our feature, “Shut Up! The Art of Cease-and-Desist Letters,” in the July 2018 issue of the ABA Journal.
CapnEmaw on July 6th, 2018 at 03:28 UTC »
Senator Bob Dole used to do this when he got a nasty letter from a constituent.
I tried it once when I got a mean email. It didn't work for me, just got another mean email back.
F59_469 on July 6th, 2018 at 01:14 UTC »
You know you’ve fucked up when the Cleveland Browns are calling you a loser.
dublinmarley on July 6th, 2018 at 00:49 UTC »
I wish more companies would take this approach.