Hawaii News Now spoke with several AT&T employees, including some who were fired for engaging in the very behavior that they claim management encouraged.
The employees called the tactics used unethical and said they were encouraged to “manipulate sales.”.
It’s against AT&T’s policy to cancel the trial for subscribers, but the sales team was allegedly told to do it anyway by management.
Of course, sales representatives didn’t always cancel the trials, leading to customers suddenly incurring a $35 fee without warning.
In some cases, salespeople would sign up a customer for three DirecTV Now subscriptions on a single account.
The account provided by former employees matches that of a Reddit post made earlier this week claiming AT&T was defrauding customers.
In the post, a Redditor who verified their identity with the moderators of r/technology recounted similar tactics sales representatives were encouraged to use in order to sign customers up for multiple DirecTV Now trial subscriptions. »