An Aussie law firm is the latest practice in the world to launch a class action against Apple for intentionally slowing down old iPhones. So how can you get involved?
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A NEW feature in Apple’s latest iPhone software update is rendering certain phones unusable.
Apple released iOS 11.3 at the very end of March, and the update is reportedly killing touch functionality in iPhone 8s that have been repaired with third party screens.
So people who have managed to already break their iPhone 8 screen and went the cheaper route of getting it fixed by a non verified Apple repair shop are now at risk of having a useless phone.
The update was pushed out on March 29, introducing the Tim Cook’s promised iPhone battery health information giving users more control over Apple’s controversial phone throttling measure.
But whether intentional or not, the iOS 11.3 update has caused big problems for the touch functionality on some iPhone 8 devices.
Tech publication Motherboard first reported the issue and the CEO of a repair company in the US, Injured Gadgets, told the outlet it was already hurting business.
“Customers are annoyed and it seems like Apple is doing this to prevent customers from doing third party repairs,” said Aakshay Kripalani, who claimed the issue had already cost her business more than 2000 reshipments.
According to the report, every iPhone screen is powered by a small microchip, and that chip is what the repair community believes to be causing the issue. Fixing the busted phones means re-opening up the phone and upgrading the chip.
This is not the first time this issue has arisen in the subtle tug-of-war between Apple and unsanctioned repair services. A previous iOS update killed touch functionality on iPhone 7s with third party screens but a later update resolved the issue.
Apple was also taken to court last year by Australia’s top consumer watchdog over “error 53” which bricked iPhones if they had their home button replaced by a third-party repair shop.
Read More: Apple facing court over ‘error 53’
Whenever Apple is pressed on its repair policy, it consistently says the policies it has in place are about protecting the customer and promoting the longevity of its products.
A cynic might think Apple doesn’t want to lose control of its highly lucrative repair market but the company claims as its devices get increasingly sophisticated, it is hesitant to open them up to unqualified third-party repairers.
When news.com.au asked Apple executive Lisa Jackson in November about why the company was actively fighting “right to repair” legislation in the US she reiterated the stance.
“We run our own repair programs and then authorise and certify repairers. The question is in a device that is increasingly complex, what is best for the customer?
“And third-party, unauthorised repairs are exactly what they sound like,” she said, suggesting they would make the devices less secure and even jeopardise their longevity.
“We want to make sure repairs are done correctly.”
Has this iPhone 8 issue happened to you since downloading iOS 11.3?
Joydream57 on April 20th, 2018 at 15:19 UTC »
Since my battery is a third party battery I haven’t been able to check the health.eventually they won’t support anything if it’s not apple.
redyellowblue5031 on April 20th, 2018 at 14:09 UTC »
As someone who works repairing phones, 11.3 did wreck havoc with aftermarket screens. The iOS versions before it worked fine, and vendors are making updates to the IC chips for the screen so they'll work but Apple did the same shit with iPhone 7.
Also fun fact, the ambient light sensor only works with your original screen for the iPhone 8/+/X. That's another dick move in my opinion.
Edit: Just to clarify, the 11.3 issue has to do with some specific programming on the microchip controllers for the screens. A good summary of what is mostly the issue can be found down below by u/dpkonofa.
I also can't say for certain Apple "broke" the touch functionality on purpose, or even the ambient light sensor. What I do know is Apple does have a history of obstructing repair, and admitting when it makes mistakes with relation to problems with their devices.
Does the iPhone 4s wifi, iPhone 5 power button, iPhone 5 battery issues, iPhone 6/6+ touch disease/bend gate ring any bells? Again. I cannot say they do this with intent, but it sure feels like they just don't give a shit at the very least. Should they? You tell me.
SecretSquirrel-88 on April 20th, 2018 at 11:52 UTC »
Such an Apple thing to do.