Sometimes you hear a story that just makes you say, “Wow.”
Monday night was a rough night for Lindsay Pualoa of Ashburn. Her toddler, AJ, was under the weather and both mom and son were up most of the night. Things weren’t much better when the sun came up.
“He was still a hot mess (in the) morning so I cancelled an annual furnace check I had scheduled with our HVAC company,” Lindsay wrote on Facebook. “I just apologized for the late notice, said I had a sick kid at home, and didn’t think much more about it. Three hours later, my doorbell rings and there is a florist at my door. The (HVAC) company sent flowers with a note saying they hoped our child was feeling better soon. I’m floored! I’ve never had something like this happen before.”
Flowers for the sick kid of a customer that cancelled last minute. That is above and beyond. We don’t know anything about this company, but someone in the public relations department at AllTech Services in Sterling gets a gold star for that sweet gesture.
BigSherv on February 9th, 2018 at 00:14 UTC »
This reminded me of my orthodontist. My mom passed away in December and the day after was my appointment to pick up my next sets of Invisalign. I called the day after I missed and spoke to the receptionist and said I missed my appointment, apologized, and gave the reason why and asked to reschedule.
Next days flowers were sent to our door addressed from my orthodontist. That’s class.
The second I walked in to the office the next week he got up from a patient, took off his mask and gloves, shook my hand, patted me on the back and said how sorry he was to hear about my mom.
Brave_Merida on February 8th, 2018 at 22:05 UTC »
I tried to cancel a dentist appointment becasue of some complications with my move - but they said it would have been a fee becasue it was less than 24 hours. I understood and worked to fit the appointment in my schedule. When I got there, they had written me a card and got me a Starbucks gift card. Made my sucky couple days just a little brighter. :)
PM-ME-YOUR-SHOULDER on February 8th, 2018 at 21:47 UTC »
$80 for a life long customer. Cheap and effective.