The company I work for just installed a "chat with an engineer" feature, the really creepy part is that they can see everything you write as you write it, in real time, even before your click send. When I was shown this I remembered all the times I curses out the chat person then deleting it and writing something more appopriate, they could see everything I wrote.
Demderdemden on January 3rd, 2018 at 20:33 UTC »
"I'm sorry, I thought this was an automated reply thing omg"
"It is."
Infinitto on January 3rd, 2018 at 20:37 UTC »
It reminds me of an interaction with a bot I had, to cancel an paid email subscription my mother had for some reason while Gmail was now a thing...
Bot: Hi, how can I help?
Me: I'd like to cancel my subscription.
Bot: Oh, how sad. Please call number and they'll help you with that.
(Mind you, the site said I could cancel by chat.)
Me: I want to cancel my subscription by chat.
Bot: Please give our call center a call, they'll help you with that! Call us at number.
Me: GOD FUCKING DAMMIT I WANT TO CANCEL MY SUBSCRIPTION NOW
Bot: Please wait while I transfer you to a colleague that'll help with that.
(Chat with a real human proceeds to load with entire chat history that includes me screaming the bot down.)
I still wonder what the poor support guy thought of me.
combativeginger on January 3rd, 2018 at 21:47 UTC »
The company I work for just installed a "chat with an engineer" feature, the really creepy part is that they can see everything you write as you write it, in real time, even before your click send. When I was shown this I remembered all the times I curses out the chat person then deleting it and writing something more appopriate, they could see everything I wrote.