Thanks Telus. You've billed me $5 for 1kB of data that my bill shows I didn't use. Since you can't answer your phone (2h on hold today), here I am trying to reach you on Reddit.
Contact the wireless ombudsman and in 30 days you should have a response. They reversed my charges and gave me a $50 credit for my time. https://www.ccts-cprst.ca/
Post on Twitter or Facebook. I got a refund by calling them out on Twitter. Make sure to mention them and any PR or customer service accounts they have.
WayTooFurry on December 21st, 2017 at 02:20 UTC »
I don't think Telus is on Reddit.
mwason on December 21st, 2017 at 02:41 UTC »
Contact the wireless ombudsman and in 30 days you should have a response. They reversed my charges and gave me a $50 credit for my time. https://www.ccts-cprst.ca/
acmethunder on December 21st, 2017 at 02:46 UTC »
Post on Twitter or Facebook. I got a refund by calling them out on Twitter. Make sure to mention them and any PR or customer service accounts they have.