Apology after Japanese train departs 20 seconds early

Authored by bbc.co.uk and submitted by bricateur
image for Apology after Japanese train departs 20 seconds early

Image copyright AFP Image caption Japan has one of the world's most reliable railways

A rail company in Japan has apologised after one of its trains departed 20 seconds early.

Management on the Tsukuba Express line between Tokyo and the city of Tsukuba say they "sincerely apologise for the inconvenience" caused.

In a statement, the company said the train had been scheduled to leave at 9:44:40 local time but left at 9:44:20.

Many social media users reacted to the company's apology with surprise.

Sorry, this Twitter post is currently unavailable.

The mistake happened because staff had not checked the timetable, the company statement said.

"The crew did not sufficiently check the departure time and performed the departure operation," it said.

It added that no customers had complained about the early departure from Minami Nagareyama Station, which is just north of Tokyo.

The Tsukuba Express line takes passengers from Akihabara in eastern Tokyo to Tsukuba in about 45 minutes.

It is rare for trains in Japan, which has one of the world's most reliable railways, to depart at a different time to the one scheduled.

The country's Tokkaido line, which runs from Tokyo to the city of Kobe, is by far the world's busiest and carries nearly 150 million passengers a year.

gravitas-deficiency on November 16th, 2017 at 12:16 UTC »

The Shinkansen's average system delay was 54 seconds in 2016, and 36 seconds in 2012 - largely due to unavoidable circumstances such as natural disasters (i.e. earthquakes). They're bar-none the absolute best method of transportation that I've ever used in my life. Smooth, quiet, relatively spacious, and about as fast as a regional plane - except all you have to do to get on one is walk up to the station in a city center. If ever have the chance to go and ride one, it's absolutely worth it.

Edit: second -> seconds

imAvlasicMan on November 16th, 2017 at 11:54 UTC »

"In a statement, the company said the train had been scheduled to leave at 9:44:40 local time but left at 9:44:20."

Bless them.

Beo1 on November 16th, 2017 at 11:51 UTC »

No customers had complained about the early departure from Minami Nagareyama Station, which is just north of Tokyo, the statement added.

This is the most Japanese thing ever.