You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund: 1. Navigate to account.microsoft.com and sign-in. 2. From the top menu bar, select Payment & billing > Order history. 3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts. DLC, season passes, and add-ons are not eligible for self-service refunds. The game or app must be downloaded and launched before requesting a self-service refund. You must wait for at least 1 day after the game or app's release before requesting a self-service refund. Certain Windows 10 apps may not be eligible for self-service refunds. Microsoft reserves the right to block access for users who abuse self-service refunds.
Samantsmith on April 12nd, 2017 at 18:53 UTC »
This is great news. There has been a couple of times I regretted a purchase, but just lived with it.
theory_at_work on April 12nd, 2017 at 18:59 UTC »
Conditions: Game purchased within the last 14 days, less than 2 hours of play time across all accounts. DLC/season passes/addons not eligible.
Chickern on April 12nd, 2017 at 19:17 UTC »
Self-Service Refunds Now In Preview Alpha
You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund: 1. Navigate to account.microsoft.com and sign-in. 2. From the top menu bar, select Payment & billing > Order history. 3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts. DLC, season passes, and add-ons are not eligible for self-service refunds. The game or app must be downloaded and launched before requesting a self-service refund. You must wait for at least 1 day after the game or app's release before requesting a self-service refund. Certain Windows 10 apps may not be eligible for self-service refunds. Microsoft reserves the right to block access for users who abuse self-service refunds.