A loan backed by the VA is considered one of the most valuable benefits for military service members and has helped millions achieve homeownership.
After an NPR investigation exposed the problem, the VA halted foreclosures for a year while it rolled out a fix.
Since then, more than 10,000 veterans have lost their homes through foreclosure sales, according to ICE Mortgage Technology, which tracks such data.
It's unclear how many of those veterans could have avoided foreclosure through the rescue plan, called VASP, or the VA Servicing Purchase program.
VA officials did not respond to NPR's questions about why the agency shut down VASP without first replacing it with anything else.
But because VA killed VASP before standing up the new program, they were stranded without either option.
In its written statement, the VA said it stands ready to assist the Ledfords with health care services as needed. »