Pensacola, Florida — At the Shrimp Basket restaurant in Pensacola, Florida, one customer has been a constant presence. For lunch, he always orders a cup of gumbo, light on the rice, and asks to hold the cracker.
He also puts the same order in again for dinner. Charlie Hicks, 78, has had the same standing order, every day, twice a day, for 10 years.
Shrimp Basket chef Donell Stallworth says you could set your clock by Hicks.
"Mr. Hicks don't miss no days," Stallworth told CBS News. "We open the doors up, Mr. Hicks is there to greet us."
Hicks was omnipresent at the Shrimp Basket until September, when he suddenly didn't show up for several days.
"I knew, then, something was wrong," Stallworth said.
Fearing the worst, Stallworth left work in the middle of his shift and drove to Hicks' apartment. He knocked on the door repeatedly but got no answer.
"And right when I was going to turn, I heard something, a voice, just like, 'Help,'" Stallworth said. "And then I opened the door up. He was laying on the ground, and I didn't know what his condition was, that was the scariest part right there."
It was unclear how long Hicks had been lying there; it may have been a few days. He was severely dehydrated and had two broken ribs. But thanks to Stallworth, he would survive. And thanks to the staff at the Shrimp Basket, he would never be alone again.
They started by bringing his gumbo to the hospital. Then they went out and helped find him a new apartment, right next to the restaurant, so the employees could always keep a watchful eye.
They even got Hicks new appliances and fixed up his new place.
They did all that work so that this week, three months after his accident, Hicks could pick up his routine right where he left off.
"I'm glad to have you back buddy," Stallworth told him when Hicks entered the Shrimp Basket for the first time in months.
He sat back down at his favorite table and ordered his favorite dish. Nothing had changed except their bond.
"We made a connection," Hicks told CBS News. "We made a connection."
Stallworth said having Hicks now living right next door "is the best thing going."
"He's that uncle," Stallworth said. "He's that grandfather. He's that best friend. He's all in one."
OMGItsCheezWTF on December 13rd, 2025 at 18:16 UTC »
Back in like 2005 my then girlfriend and I stayed at her brother's house for one night. We arrived quite late and this place was a very very typical student dive he shared with a friend. But they had a spare room and we needed somewhere to crash.
We get there quite late and he said he'd sort out food. I go into the kitchen and there's essentially no cutlery or crockery, no appliances, just a stack of empty pizza boxes. I ask what we're doing for food and he says "We get a pizza every night", "every single night?" "yep!" "will they even be open now? It's like midnight" "oh I'm sure they are, let me call them"
so he calls them up and he says "Are you guys still open?" "No, we closed 20 minutes ago but you hadn't called so we waited just in case."
Turns out he and his housemate had been ordering pizza every night for like 2 years and the shop was concerned he hadn't called. We got our pizzas, and a pint of milk for my girlfriend's coffee in the morning. Not something they had on the menu but he asked for it and they said yes.
gonzobomb on December 13rd, 2025 at 17:05 UTC »
This happened to my grandfather. When he got sick, we were surprised to see that the ladies from his favorite diner had tracked him down at the hospital and brought flowers.
When he died , they closed for a few hours so they could all attend his funeral.
Meant a lot.
bakerzdosen on December 13rd, 2025 at 16:19 UTC »
I get this isn’t the same, but in his final years, my grandfather went (with my father) to the local Olive Garden every day for lunch.
When they didn’t show up the day after he died, the manager contacted my father to check in on him/them.
The manager offered (and they did) to cater the funeral reception for free.