The Daily Populous Saturday November 29th, 2025 morning edition
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Olivia Dean wins refunds for fans after criticising Ticketmaster

23 hours ago Share Save Mark Savage Music correspondent Share Save

Getty Images Olivia Dean's soulful second album, The Art of Loving, has been one of the year's biggest breakout successes

Olivia Dean has described the concert ticketing business as "exploitative" and rife with "inequality" after securing her fans a partial refund from Ticketmaster and AXS. The star's comments came after some resale tickets for her North American tour were listed at more than 14 times their original face value, with prices rising above $1,000 (£750). Last week, the star wrote an open letter to ticketing companies calling the practice "disgusting" and "vile", and urged the company to "do better". On Wednesday, Ticketmaster announced it would cap future resale rates for Dean's tour and was in the process of "refunding fans for any markup they already paid to resellers on Ticketmaster".

"We share Olivia's desire to keep live music accessible and ensure fans have the best access to affordable tickets," said Michael Rapino, CEO of Ticketmaster's parent company, Live Nation Entertainment. "While we can't require other marketplaces to honour artists' resale preferences, we echo Olivia's call to 'do better' and have taken steps to lead by example."

The singer made her debut on Glastonbury's Pyramid Stage last year, wearing a t-shirt featuring a portrait of her grandmother

Dean, who has become one of this year's biggest breakout stars - with four songs charting simultaneously in the UK's Top 20 - responded to Ticketmaster's statement by urging the music industry to ensure live music remains "accessible for all". Writing on her Instagram page, she said: "The secondary ticket market is an exploitative and unregulated space and we as an industry have a responsibility to protect people and our community. "Every artist and their team should be granted the option to cap resale at face value ahead of [tickets going] on sale, to keep the live music space accessible for all. "Thank you for your patience and I'm looking forward to seeing all you real humans at the show." BBC Sound Of 2024: How embracing chaos made Olivia Dean a star Ticketmaster and AXS do give artists the ability to cap ticket resale prices, as Hayley Williams and Chappell Roan have both done recently, but it appears that option did not come into play when Dean's tour initially went on sale. In the UK, the government recently confirmed plans to make it illegal for tickets for concerts, theatre, comedy, sport and other live events to be resold for more than their original cost. The move came after an open letter by some of the biggest names in music, including Coldplay and Dua Lipa, urged the prime minister to cut the "extortionate and pernicious" prices that some fans were being charged. They said the move would "restore faith in the ticketing system" and "help democratise public access to the arts".

GoreSeeker on November 28th, 2025 at 16:52 UTC »

I still don't understand how the same company is allowed to own both the ticketing site, concert promoter wing, and the venues...

jjohnson1979 on November 28th, 2025 at 14:07 UTC »

Pearl Jam tried to warn us about Ticketmaster back in the days, but we wouldn't listen...

Probably because we couldn't understand what Eddie Vedder was saying, though...

akumajfr on November 28th, 2025 at 13:32 UTC »

Good. Rush’s tickets did the same thing and Rush basically shrugged their shoulders and said “what can you do? Not our fault”.