An unaccompanied 6-year-old child flying on Spirit Airlines to visit his grandmother in Fort Myers, Florida, was instead put on a flight to Orlando.
In an emailed statement to CNN, Spirit Airlines apologized to the family, saying on December 21, the child was supposed to fly from Philadelphia International Airport to Southwest Florida International Airport in Fort Myers.
Instead, Spirit Airlines said the child was “incorrectly boarded” on a plane to Orlando.
CNN affiliate WINK-TV spoke to Maria Ramos, a woman who identified the child as her 6-year-old grandson.
The airline offered to reimburse them the drive, Ramos told WINK-TV but more importantly, she wants to know why this happened.
Spirit Airlines did not address how the mistake occurred but said they “take the safety and responsibility of transporting all of our Guests seriously and are conducting an internal investigation. »