COLLEGE PARK, Ga. — More than $7,000 for a Subway Italian sub. That’s what a metro Atlanta woman discovered charged to her credit card bill after ordering her regular #4 from a College Park Subway.
“I could have gone to Italy and got the sandwich,” Vera Conner told Channel 2 consumer investigator Justin Gray.
Conner said at the end of every week, she checks her credit card statements and that’s when she noticed the charge.
“I know exactly what it normally costs. It’s $7.54,” she said.
But the bill for the meal charged to her credit card was $7,112.98.
“I was like, ‘Oh, my God! How did this happen?’” Conner said.
Conner then noticed that the number on the tipline matched several numbers of her telephone number.
She now believes the screen changed to tip when she was trying to enter her phone number to collect her Subway rewards points.
“I must have been keying it in the pad, and the screen changed,” Conner said.
She thought it would be a simple fix, but for nearly a month Conner has been trying unsuccessfully to get the charge reversed.
Conner said the Subway store manager repeatedly refused to discuss it with her and she received a denial letter when she disputed the charge with her credit card company.
“This is unbelievable because I feel like everyone that sees it, has to know that it’s a mistake. I’ve worked in retail before. I know how we tally up at the end of the night,” Conner said.
Bank of America, which is the issuer of Conner’s credit card, said they reached out to the Subway franchise and its corporate offices.
Minutes after tagging Subway on social media about this story Monday evening, Subway responded to Gray’s multiple requests for comment and said they were aware that Conner disputed the charge and that Bank of America had requested a chargeback.
Subway said it was in the middle of processing the chargeback.
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_DOA_ on November 21st, 2023 at 21:06 UTC »
They didn't care until they realized it would cost more than $7k in negative publicity.
NorthernPuffer on November 21st, 2023 at 18:47 UTC »
Don’t tip with credit card. Ever!
easy_Money on November 21st, 2023 at 18:42 UTC »
tldr she accidentally tipped $7000, the franchise owner was being a scumbag and wouldn't give it back, her bank denied a chargeback, then it blew up on social media and now subway and the bank are resolving it.