The couple are demanding a refund for their Singapore Airlines flight from New Zealand to Europe. Urbanandsport/NurPhoto via Getty Images
A couple is demanding Singapore Airlines refunds their 13-hour flight from Paris to Singapore.
Gill and Warren Press said they were sat next to a drooling, farting dog on the flight.
They said they ended up switching seats as it was too much to bear.
A couple is demanding that Singapore Airlines refunds plane tickets for their flight from Paris to Singapore because they were sat next to a dog that was farting, drooling, and "snorting" throughout the flight.
Gill and Warren Press, from Wellington, New Zealand's capital, told Stuff that they wanted Singapore Airlines to give them their money back for a 13-hour flight because of their unpleasant experience.
The couple said that they bought two premium economy seats on a Singapore Airlines flight but ended up moving to economy because they were sat next to another passenger's dog that was drooling and farting throughout the journey.
The couple said they weren't informed that they were going to be sitting next to a dog prior to the flight.
"I heard this noise — a heavy snorting," Gill said. "I thought it was my husband's phone, but we looked down and realised it was the dog breathing."
She said it became too much to bear when it began farting midway through the flight and taking up Warren's legroom.
"[The passenger] couldn't have the dog out in the aisle because they couldn't get the trolleys through, so it had to come in further, which meant his head was under my husband's feet," she added. "My husband was in shorts, and was getting the dog's saliva goo on his leg."
She said they complained to a flight attendant who eventually offered them two seats in economy that had been reserved for Singapore Airlines staff.
Another service dog on a flight. Julio Cortez/AP
She said the couple were assured that they would be contacted by the airline after they landed.
However, they said it took two weeks for the airline to reach out with an apology and an offer of two SG$100, or around $73, gift vouchers.
After Gill and Warren responded saying it wasn't enough to reflect the difference in value of the seat switch, they said the airline took nearly a month to make a counteroffer: two travel vouchers worth NZ$200, which is around $118, each.
But the couple say this still was not acceptable, and they are continuing to seek a full refund.
Singapore Airlines did not immediately respond to a request for comment from Insider.
However, the airline did provide a statement to Stuff apologizing for their experience and saying it would continue to be in contact with Gill and Warren to find a solution.
"Singapore Airlines endeavours to notify customers who may be seated next to an assistance dog prior to boarding the flight," the statement read. "We sincerely apologise that this did not occur in this case, and will work with our airport teams to ensure that this lapse does not occur in future."
Read the original article on Insider
Stealth_Cow on September 10th, 2023 at 01:56 UTC »
I lucked out and didn’t have to sit next to them, but an absurdly obese family (grandmother, father, mother, adult daughter) was on a flight with me earlier this year. They paid for basic economy seats that weren’t next to each other. I assume it was cheaper to get individual seats instead of 3-4 next to each other.
When they were seated, you couldn’t see the seats next to them. You could sort of see the arm rest of that next seat over, but full send double seated. They were all shuffled into the two back rows, one aisle, one window, each. When any of them got up, the adjacent seats in the other rows had to move or get nailed with unwieldy stretch marked side fat.
It was fairly awful for all parties involved, and this was a full plane. I don’t know how they magicked two open seats between those folks, but I suspect someone flew out on a later flight in first class.
I remember most the incredibly musty smell, the look of shame on the father’s face. Probably the first time they’d been out of their house in years.
At leas the dog would willingly give you the arm rest on the flight.
LaughableIKR on September 9th, 2023 at 22:51 UTC »
Oh, Jesus, Mary, and Joseph! What a Stench!
or
The couple asks the dog owner to pick the dog up and put him on their lap. The dog owner proceeds to play the dog like the bag piles.
me_not_at_work on September 9th, 2023 at 21:52 UTC »
What ringtone is on this guy's phone?