The Daily Populous Monday July 5th, 2021 evening edition
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DownsenBranches on July 5th, 2021 at 11:36 UTC »

France has a saying, and that is “The customer is NEVER right”

Mr_muckler1223 on July 5th, 2021 at 12:00 UTC »

Want to attach some heads to big sticks?

Hamster-Food on July 5th, 2021 at 12:43 UTC »

My experience with managers, and as a manager, is that managers don't take any crap because we don't need to. I work in phone tech support and everyone on my team has instructions not to take any crap from callers, and if a caller has a problem with that they can transfer them over to me and I'll tell them how it works.

Interestingly, this has resulted in far fewer issues with customers as the team are much less stressed about having to deal with someone being abusive. It means they are better able to deal with those abusive people and I rarely need to get involved.