Store App

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Avalios on April 9th, 2021 at 17:08 UTC »

I have been a technician installing directv/cable and so on for many years. Many customers will ask me about their bill, understandable question but as a tech i have nothing to do with that side of things. When i say thats not my area and call customer service about billing questions most customers will understand right away. Some will just keep asking, and asking no matter how many times i say thats not what i do. Some will get downright angry at me "you work for them! How do you not know when my bill is due or what the total will be!" Fuck off, i spend my days climbing ladders and crawling through attics and crawlspaces, even if i think i might know the answer i am NOT going to answer. If i am wrong they will spend 45 minutes yelling at some 19 year old in a call center saying "the tech said my bill would only be $45!"

SkynetEngineer on April 9th, 2021 at 17:26 UTC »

As someone who is a technology consultant, who deals a lot with “apps”, many companies do a shifty job at QA in their apps.

Someone needs to our together a company just for QA, non-technical people, people of mixed background and ages, and let them do the QA.

When the same people do QA of the application, they learn how to use it, and then you end up with applications that require someone to explain how they work.

I work with a lot of different apps for work, and even with my experience, I get stuck trying to figure out other apps all the time.

BikingVikingNick on April 9th, 2021 at 18:50 UTC »

My work: add your phone numbers to our loyalty program so you can explain how it works to our customers.

My work 6 months later: the loyalty program is for customers only, we’re writing up every employee that has their phone number in the system.