And one such experience with a disgruntled customer has left a small business owner in splits, after the client got their basic maths wrong.
So, was owner of Zada’s Vault, who saw an email from an angry client demanding refund for not receiving correct number of items.
McCray sent 12 masks as per the order along with a bill of $60 for the dozen, with each mask priced at $5.
“Hello, I ordered a dozen custom masks from you, however you only sent me 12,” the unhappy customer wrote.
The business owner tried to clarify the meaning of dozen and the quantity was correct.
I take pride in customer service – she already had a stereotype in her mind,” the 30-year-old business owner was quoted by Mirror as saying.
And as a token of appreciation, the business owner added that for all orders placed last week will include: “a free Dubzen mask. »