June 2020, Alex Kearns, who was 20 years old at the time, from Naperville, Illinois, killed himself, largely thanks to a bug in the Robinhood system.
The help line, of course, was not manned, as we’ve discussed.
He sent several panicked emails — three, to be precise — did not receive a response.
Ultimately there was a response from the emails saying that, in fact, his positions were covered.
But by that point, it was too late, because he had taken his own life.
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