Random fact: these companies can host your restaurant on their site without a partnership. They just have to send a driver in to place an order. ¯_(ツ)_/¯ they take 25% to 30% off the restaurants + the service fees charged to the customer. We ended our partnership bc with any service, the quality control goes down and for a slew of reasons (and some of them are really wild) we found it more beneficial and happier guests by instituting our own in-house delivery service. Plus that created an additional shift each day for our employees.
EDIT ***the percentage paid by the restaurant is only in cases of a partnership. Otherwise it is the guest who solely incurs the fees. I cannot attest to what their offers are now, as I said our business cancelled all partner platforms some time ago. As one user stated, they will have menus hosted for locations that do not even do takeout (had this at a friend’s restaurant) where they kept showing up to a local fine-dining style store to order. Obviously, this is all on the business but when it comes to quality, you just cannot control anything when it is passed through another entity. If a driver had multiple orders they would have to wait for all orders they were assigned. Regardless if there was a 45 minute wait time between the orders. Not to mention during these COVID times, we have drivers waiting around for orders with limited capacity for folks in the building. If orders are not satisfactory we as the business have no way to rectify it other than offering to remake food and have the guest pick it up. Then businesses are out two fold on the process. We can’t refund someone that ordered via someone else. For the chipotles and Wendy’s aficionados, by all means, continue your use of third party delivery. But that local pizza shop, Chinese takeout, etc. that is listed, call directly and what services they offer. :)
TL;DR: it works for some businesses, the ones that it didn’t make sense for don’t do it. Support local by calling directly :)
CaptainBunnyKill on February 9th, 2021 at 02:20 UTC »
Order local and pick it up yourself. At least then I know I'm the only one who has been trying the fries.
grneggs_and_sam on February 9th, 2021 at 02:24 UTC »
Random fact: these companies can host your restaurant on their site without a partnership. They just have to send a driver in to place an order. ¯_(ツ)_/¯ they take 25% to 30% off the restaurants + the service fees charged to the customer. We ended our partnership bc with any service, the quality control goes down and for a slew of reasons (and some of them are really wild) we found it more beneficial and happier guests by instituting our own in-house delivery service. Plus that created an additional shift each day for our employees.
EDIT ***the percentage paid by the restaurant is only in cases of a partnership. Otherwise it is the guest who solely incurs the fees. I cannot attest to what their offers are now, as I said our business cancelled all partner platforms some time ago. As one user stated, they will have menus hosted for locations that do not even do takeout (had this at a friend’s restaurant) where they kept showing up to a local fine-dining style store to order. Obviously, this is all on the business but when it comes to quality, you just cannot control anything when it is passed through another entity. If a driver had multiple orders they would have to wait for all orders they were assigned. Regardless if there was a 45 minute wait time between the orders. Not to mention during these COVID times, we have drivers waiting around for orders with limited capacity for folks in the building. If orders are not satisfactory we as the business have no way to rectify it other than offering to remake food and have the guest pick it up. Then businesses are out two fold on the process. We can’t refund someone that ordered via someone else. For the chipotles and Wendy’s aficionados, by all means, continue your use of third party delivery. But that local pizza shop, Chinese takeout, etc. that is listed, call directly and what services they offer. :)
TL;DR: it works for some businesses, the ones that it didn’t make sense for don’t do it. Support local by calling directly :)
baldwinsong on February 9th, 2021 at 03:18 UTC »
Uber eats is the worst one. They charge soooo much