When we run into this with our older customers, we talk them into changing the oil once a year. Usually before winter so we can check the tires, antifreeze, and battery. In northern Indiana we occasionally have some very cold weather (0-32f, occasionally below 0). We are very upfront with the customer and they are normally more than happy with the advise given.
Brianthelion83 on January 14th, 2021 at 11:57 UTC »
Little old lady customer of ours, last did the oil change on her 2001 Taurus with 14k miles about 8 months ago and exactly 23 miles ago.
Tried to explain to her she doesn’t need it but she insisted, she does not want to break down.
vortex_ring_state on January 14th, 2021 at 12:21 UTC »
"Don't try to down-sell me, just change the oil."
Allup_inyour_mom on January 14th, 2021 at 13:25 UTC »
When we run into this with our older customers, we talk them into changing the oil once a year. Usually before winter so we can check the tires, antifreeze, and battery. In northern Indiana we occasionally have some very cold weather (0-32f, occasionally below 0). We are very upfront with the customer and they are normally more than happy with the advise given.