Prince William 'saddened' by card complaint woman's death Published duration 16 February 2011
image caption Prince William visited Ms Masters in 2009
Prince William was "saddened" to hear about the death of a 111-year-old woman he visited after she complained about her birthday cards from the Queen, St James's Palace has revealed.
Catherine Masters wrote to Buckingham Palace in 2009 after receiving the same card five years in a row.
It prompted a surprise visit from the prince who apologised in person.
Ms Masters had been a resident at the The Grange Nursing Home in Stanford in the Vale, Oxfordshire since 2006.
image caption Ms Masters complained the Queen's outfit on the card did not change
She wrote to the Queen to say she was wearing the same outfit in five of the cards she had received.
Her complaint led to her receiving an updated card in 2010 which showed the monarch wearing blue, rather than the yellow outfit Ms Masters objected to.
On opening the card, she said: "Oh look, it's blue. That's lovely, that'll do."
Her grandson Robert Mcinnes said: "The family are very sad and think she had a phenomenal life in those 111 years."
Cards are traditionally sent from the Queen to people celebrating their 100th birthday. This is followed by another card for the 105th birthday and for every year after that.
A St James's Palace spokesman said: "Prince William was saddened to hear the news".
subtlysublime on September 27th, 2020 at 11:45 UTC »
can you imagine being Prince William on that errand
blueyhonda on September 27th, 2020 at 11:37 UTC »
"William you go see her because if I go I'm going to cut that bitch."
malalatargaryen on September 27th, 2020 at 10:09 UTC »
Context for non-Brits:
Upon receiving the updated card, the woman had the most British response ever: