A Costco employee is being lauded online for his handling of an encounter with a customer who recorded himself berating the worker and refusing to wear a mask.
Costco requires every employee and customer in its stores to wear masks that cover the mouth and the nose to slow the spread of the coronavirus.
I work for Costco and I'm asking this member to put on a mask because that is our company policy.
"So either wear the mask," the employee starts to say before the customer briefly turns the camera on himself and says: "And I'm not doing it.
The customer asks the employee whether he is going to take his cart full of toilet paper, detergent and other items away.
The customer can be heard telling a woman beside him wearing a mask that he will give her his Costco membership card.
Costco's president and CEO, Craig Jelinek, explains the warehouse chain's mask policy in a letter addressed to members posted on the company's website. »