Ok, this is not an excuse or an apology but as someone who has been on the other end of such requests I can explain why.
Most companies are pretty badly organised. They have numerous IT systems and numerous other companies that handle different bits of their IT. They have in-house systems (usually loads of different ones per department) They also have outsourced systems (to a whole range of different suppliers).
When you subscribe ,the key system you subscribed to will process that - and do it quickly. But, over the next few days, they will then share that info with all the other systems that they are responsible for - this may be hundreds and it will take many days. After that, you may think you are getting messages from one source but you are actually getting them from a wide range of different systems.
When you want to unsubscribe they can unsubscribe you from the initial system immediately. But, they then have to send the unsubscribe request round to all the other systems. Some of these systems are owned by different companies and they may have a "minimum turnaround time" of 7 days or longer as part of their contract agreement. Many of those companies have small staff and if a key person is on vacation or sick then the unsubscribe request may take even longer. The 10 days figure they quote is their best guess at how long it will take to ensure that all their service companies will finally be able to unsubscribe you.
This is not an excuse. It is a shit system and needs to be changed. But now, at least, you know why it happens.
prustage on April 22nd, 2020 at 05:05 UTC »
Ok, this is not an excuse or an apology but as someone who has been on the other end of such requests I can explain why.
Most companies are pretty badly organised. They have numerous IT systems and numerous other companies that handle different bits of their IT. They have in-house systems (usually loads of different ones per department) They also have outsourced systems (to a whole range of different suppliers).
When you subscribe ,the key system you subscribed to will process that - and do it quickly. But, over the next few days, they will then share that info with all the other systems that they are responsible for - this may be hundreds and it will take many days. After that, you may think you are getting messages from one source but you are actually getting them from a wide range of different systems.
When you want to unsubscribe they can unsubscribe you from the initial system immediately. But, they then have to send the unsubscribe request round to all the other systems. Some of these systems are owned by different companies and they may have a "minimum turnaround time" of 7 days or longer as part of their contract agreement. Many of those companies have small staff and if a key person is on vacation or sick then the unsubscribe request may take even longer. The 10 days figure they quote is their best guess at how long it will take to ensure that all their service companies will finally be able to unsubscribe you.
This is not an excuse. It is a shit system and needs to be changed. But now, at least, you know why it happens.
FireWaterAirDirt on April 22nd, 2020 at 07:23 UTC »
There was one subscription service that required an actual snail mail to cancel. phone calls and emails wouldn't do it for them.
john_butterfinger on April 22nd, 2020 at 07:50 UTC »
Mark ass brownie