I had read about some of DoorDash's terrible tipping practices, and had made an effort to tip with cash in most cases to ensure that the driver was actually getting tip. "This will get around their questionable business practices" - me, a certifiable idiot.
Lo and behold, moron that I am, I had even signed up for their "loyalty" free-delivery program (at cost). Being a 100% dumdum, I had never actually done the math of calculating my own item total across dozens of deliveries, because who would commit such an obvious criminal act as charging a blatantly incorrect amount?
This is no case of "hidden fees" (like a 'service charge' being included in the Taxes and Fees line item); this is straight-up overbilling. It is a felony, and I believe the folks at DoorDash in charge of this decision should be prosecuted as criminals. CMV.
Don't go full tater' like I did: DO NOT SUPPORT THIS RACKET.
Update/Edit: At the behest of some wonderful and thoughtful redditors, I've gone back and checked the math on some of my older receipts for order records in my DoorDash account:
-- For the historical order receipts I've checked (4) under my DoorDash account, the total math was correct. If this was the result of nefarious fraud it is certainly possible they're retroactively adjusting receipt amounts or adding in undisclosed fees to make the math add up in the records. That being said, doctoring digital receipts is a level of such unambiguous and easily-provable fraud I have a hard time believing anyone at such a sizable corporation would be stupid enough to do it.
-- I did not make the complete purchase on the order for the screenshot listed above (due to my outrage at having discovered the line item discrepancy), so I cannot check my credit card billing records to verify which of the two amounts would have been passed to the payment processor.
-- Upon discovery of the billing & total discrepancy, I was concerned whether it might be a momentary glitch/bug/fluke. I no longer have the order basket open, but I did take the time to refresh my web page, as well as prepare several "mock orders" at different restaurants in the app. The billing discrepancy persisted across all of my tests.
As such, I encourage and request any redditors to go to the website (or open the app if they've got it installed) and prepare mock orders to see if they find issues similar to what I posted above. Please post the results of what you find below
If this IS intentional microtransaction fraud, we should document it widely before they've an opportunity to hide their poor behavior. Alternatively, if it just happens to be bad web design (a glitch on my computer) then we should acknowledge that as well since it isn't a crime.
I stopped using Doordash when I realized that they don't charge what the restaurant charges for food.
We had ordered from a regular place we go to and the subtotal on the Doordash app said the food was $45 and change (not including the taxes and delivery fee). But when we got the order, the receipt from the restaurant had a subtotal of $36 and change (not including taxes or delivery fee). I called and chatted with them several times about it, and every time they said it was a delivery fee. I even submitted a picture of the receipt and a screenshot from the app, and they still didn't understand the problem. I've never ordered through them since.
mopej on November 21st, 2019 at 01:33 UTC »
I had read about some of DoorDash's terrible tipping practices, and had made an effort to tip with cash in most cases to ensure that the driver was actually getting tip. "This will get around their questionable business practices" - me, a certifiable idiot.
Lo and behold, moron that I am, I had even signed up for their "loyalty" free-delivery program (at cost). Being a 100% dumdum, I had never actually done the math of calculating my own item total across dozens of deliveries, because who would commit such an obvious criminal act as charging a blatantly incorrect amount?
This is no case of "hidden fees" (like a 'service charge' being included in the Taxes and Fees line item); this is straight-up overbilling. It is a felony, and I believe the folks at DoorDash in charge of this decision should be prosecuted as criminals. CMV.
Don't go full tater' like I did: DO NOT SUPPORT THIS RACKET.
Update/Edit: At the behest of some wonderful and thoughtful redditors, I've gone back and checked the math on some of my older receipts for order records in my DoorDash account:
-- For the historical order receipts I've checked (4) under my DoorDash account, the total math was correct. If this was the result of nefarious fraud it is certainly possible they're retroactively adjusting receipt amounts or adding in undisclosed fees to make the math add up in the records. That being said, doctoring digital receipts is a level of such unambiguous and easily-provable fraud I have a hard time believing anyone at such a sizable corporation would be stupid enough to do it.
-- I did not make the complete purchase on the order for the screenshot listed above (due to my outrage at having discovered the line item discrepancy), so I cannot check my credit card billing records to verify which of the two amounts would have been passed to the payment processor.
-- Upon discovery of the billing & total discrepancy, I was concerned whether it might be a momentary glitch/bug/fluke. I no longer have the order basket open, but I did take the time to refresh my web page, as well as prepare several "mock orders" at different restaurants in the app. The billing discrepancy persisted across all of my tests.
As such, I encourage and request any redditors to go to the website (or open the app if they've got it installed) and prepare mock orders to see if they find issues similar to what I posted above. Please post the results of what you find below
If this IS intentional microtransaction fraud, we should document it widely before they've an opportunity to hide their poor behavior. Alternatively, if it just happens to be bad web design (a glitch on my computer) then we should acknowledge that as well since it isn't a crime.
stillakilla18 on November 21st, 2019 at 01:58 UTC »
Everyone knows otherwise yet here we are, still being lied too.
QueenPooper13 on November 21st, 2019 at 02:12 UTC »
I stopped using Doordash when I realized that they don't charge what the restaurant charges for food.
We had ordered from a regular place we go to and the subtotal on the Doordash app said the food was $45 and change (not including the taxes and delivery fee). But when we got the order, the receipt from the restaurant had a subtotal of $36 and change (not including taxes or delivery fee). I called and chatted with them several times about it, and every time they said it was a delivery fee. I even submitted a picture of the receipt and a screenshot from the app, and they still didn't understand the problem. I've never ordered through them since.