Tip: The SCRA imposes civil and criminal penalties for violators. I had a cell phone company continue to charge me after I deployed overseas, and by the time I had opportunity to correct the issue, the customer service agent said the best they could do would be refund me one months charges.
I reminded them that the SCRA imposes civil and criminal penalties, and that if they did not immediately refund every cent of overcharge, I would take legal action. They accelerated my case to a supervisor, who apologized profusely and immediately refunded my money.
rightandkind on August 17th, 2019 at 20:00 UTC »
I have never heard a good word about this company. Atrocious.
lp50 on August 17th, 2019 at 20:12 UTC »
Comcast can take their “customer service” and wipe their ass with it.
RJBligh on August 17th, 2019 at 20:30 UTC »
Tip: The SCRA imposes civil and criminal penalties for violators. I had a cell phone company continue to charge me after I deployed overseas, and by the time I had opportunity to correct the issue, the customer service agent said the best they could do would be refund me one months charges.
I reminded them that the SCRA imposes civil and criminal penalties, and that if they did not immediately refund every cent of overcharge, I would take legal action. They accelerated my case to a supervisor, who apologized profusely and immediately refunded my money.
Good luck and don’t back down.