Ever since discovering right before Christmas that the PS4 Spiderman combo my wife purchased for our son had books in it and took it in to get a new one it's been an extremely annoying and stressful time.
I took the advice of everyone and called corporate, talked to corporate in their online chat, everyway possible and it's always the same a answer "We stand behind the decisions of our salaried managers".
Corporate literally does not care and shifts it to the "salaried managers" decision. So I've been back to the same Walmart 4 times to talk to them and the last time about 2 weeks ago they said they would call the cops. I wasn't yelling, or causing issues I just want the PS4 my wife purchased for our son for Christmas.
So the last time they called the cops, they came and the manager says right in front of me "I believe this man has been trying to scam us since Christmas Eve claiming his PS4 had books in the box". Cop gets my story and says well there isn't enough to do anything against me, manager dislikes this that I've been constantly dealing with and I get permanently banned from the store (just that particular one, he can't ban me from all properties but said he will be calling corporate).
I again try to call corporate and nope, same exact replies that they stand behind their salaried managers decisions.
So the outcome? No PS4, no refund because it was purchased in cash and I cannot do a chargeback. If you are ever purchasing anything expensive from Walmart, open the box immediately after purchase and in front of an employee. Merry Christmas Walmart.
Deolater on March 22nd, 2019 at 17:10 UTC »
When I was a kid my parents bought a new hand mixer at Walmart. When we opened the box, there was an ancient avocado green hand mixer inside. My parents say the color probably dates it to the 70s.
Someone had bought a mixer, put their old mixer in the box, and then retuned the closed box to get their money back.
Anyway we returned it, but I was really nervous because there was no way for Walmart to know we weren't the scammers. We were luckier than LAOP though, and got an exchange.
MiddleSchoolisHell on March 22nd, 2019 at 16:41 UTC »
We had this happen when I was a kid. My parents got us the Barbie Dream House for Christmas. Parents open the box Christmas Eve to assemble it - box is full of random plumbing parts. They had to go to Toys r Us after Christmas and luckily the store replaced it.
MGY on March 22nd, 2019 at 16:32 UTC »
There really should be a police report for a stolen PS4. If Walmart is like any other retailer, the serial number should be on the receipt (and probably the box?)