No, Apple, a slightly bent iPad Pro straight out of the box isn't acceptable

Authored by appleinsider.com and submitted by jayfreeze7
image for No, Apple, a slightly bent iPad Pro straight out of the box isn't acceptable

A slightly bent chassis may not impede the new iPad Pro from working right, but Apple implying that this happening in any quantity to end-users is okay in any way defies reason.

An 11-inch iPad Pro exhibits a bend out of the box. | Source: The Verge

Contrary to appearances, I don't work all day and all night. So, when I hit the headlines this morning and was confronted with an array of testimonies talking about how some of Apple's customers with a new iPad Pro were taking them out of the box pre-bent , that took a few reads to fully process.We've spoken about Apple's quality assurance at some length , just a hair over a year ago. We still don't think that there need to be mass firings, or sacrificial executives laid at the altar —but this iPad Pro situation isn't good, and harkens back to G4 Cube mold marks, and a few other issues from days of yore. Yes, even Steve Jobs had issues like this.It's early on Thursday, but we've already looked at our continued collation of service data, spoken to a few Apple dealers, and to other staff inside Apple not authorized to speak on behalf of the company. Based on service data and return rates, this does not appear to be a widespread or endemic problem. However, the fact that somebody at Apple has spoken out about it means it is not a trivial amount of customers who could be easily and quietly handled by being given a replacement with a perfunctory "hey, look at that" by Genius Bar staff before before anybody catches wind of the issue.AppleInsider's advice is this: open those iPads you've got under the tree, and check them right now, to make sure that it isn't bent prior to any use by the recipient. Take advantage of that generous holiday return period that Apple is currently offering, and get one that's not bent and don't stop until you get one.If you've got an older unit from launch, you might be out of luck. If you think it was bent out of the box, calmly and politely talk to Apple about it, get a case number, and keep watching AppleInsider for more information on it going forward. Remember, you aren't talking to factory workers or engineers, and they had nothing to do with the current situation —so screaming at them isn't going to help you, or make them want to solve your problem. Of course, if you bent it, that's a different matter altogether, and please don't go down this road.Pre-bent from the factory is fine in a $40 craplet. It is much less so in a $800 and up Apple iPad Pro.

crunch94 on December 20th, 2018 at 17:49 UTC »

I used to have a surfacebook and when I replaced it one time it was bent. They immediately said that shouldn’t happened. So we opened two more boxes and they were slightly bent. They gave me my money back because of it. Even Microsoft understands that a bent computer straight out of the box is a defect.

ADZ124_ on December 20th, 2018 at 17:38 UTC »

Maybe they should use stainless steel instead of aluminum for their largest model ipad's. This is getting ridiculous.

CFGX on December 20th, 2018 at 16:55 UTC »

Absurd that this even needs to be said.