My isp pissed me straight the fuck off. I called them for my internet randomly dropping connection multiple times a day for a month so i asked that a field tech come check my home internet/locsl area. I mentioned that:
I reset the modem and router at least once a day.
I reset them from my browser also
Changed the channel of the router
Changed ethernet cable going from router to modem
The dumb service rep goes "i see your modem hasnt been reset since yesterday". He makes me do all the shit again that I JUST SAID THAT I DO ON THE DAILY, then when its all said and done.. "well.... its not really our problem because you dont use a router from us." WHAT THE FUCKING FUCK? I only got lucky cause my mom who worked for that company also sent a field tech to check out my area and it turned out several users in the area had the same issue.
Edit: i think thats its fair that I put though that this is the only time ive had bad service from charter/spectrum in my area all these years. I know a lot of you live in areas without much competition but I live in a metroplex with shit tons of ISP all out to compete so service is generally good around here. My issue was solved the very same day it was escalated to tier 2 support
ejd420 on December 6th, 2018 at 19:08 UTC »
Was it worth re starting your router and turning it off for 10 seconds?
MichelinStarChef on December 6th, 2018 at 19:36 UTC »
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PersonBehindAScreen on December 6th, 2018 at 21:47 UTC »
My isp pissed me straight the fuck off. I called them for my internet randomly dropping connection multiple times a day for a month so i asked that a field tech come check my home internet/locsl area. I mentioned that:
I reset the modem and router at least once a day.
I reset them from my browser also
Changed the channel of the router
Changed ethernet cable going from router to modem
The dumb service rep goes "i see your modem hasnt been reset since yesterday". He makes me do all the shit again that I JUST SAID THAT I DO ON THE DAILY, then when its all said and done.. "well.... its not really our problem because you dont use a router from us." WHAT THE FUCKING FUCK? I only got lucky cause my mom who worked for that company also sent a field tech to check out my area and it turned out several users in the area had the same issue.
Edit: i think thats its fair that I put though that this is the only time ive had bad service from charter/spectrum in my area all these years. I know a lot of you live in areas without much competition but I live in a metroplex with shit tons of ISP all out to compete so service is generally good around here. My issue was solved the very same day it was escalated to tier 2 support