Children's Health staff meet daily to review and tweak their processes, in keeping with the principles of the Toyota Production System.
The hospital employs quantitiave methods to track their progress and identify opportunities for further improvement.
“When you see a sick child at a hospital, it gets pretty emotional,” says Dickson.
“If there’s any way we can do something to help them, we’re going to do it.
“The way we systemically break down a problem was completely foreign to the people at the hospitals,” says Dickson.
“They’re absolutely thrilled with the progress we’ve made and, if at all possible, looking to eliminate these infections all together.
But when you can do something to help children, it does make it even more special. »