THE British Airways boss is alleged to have tried to “gag staff” over the IT meltdown which hit 300,000 passengers – as inexperienced staff in India didn’t know how to launch the back up system, it has been claimed.
PA:Press Association 23 British Airways chief executive Alex Cruz has been accused of being inexperienced.
Getty Images 23 Thousands of passengers face a second day of travel disruption after a British Airways IT failure caused the airline to cancel most of its services.
“I don’t feel he has the depth of knowledge required to inject radical competitive new thinking into the up-market British Airways brand.
Distraught passengers were reportedly told they wouldn’t be refunded after the massive IT meltdown.
He wrote: "Dear British Airways, perhaps it's time to reinvest all that money you aren't spending on tea and sandwiches on technology.".
The GMB union said it all could have been avoided if "greedy" bosses hadn't outsourced IT work to India. »